Return Policy
You may return any item purchased on Hoclin within 30 days of the delivery date. To ensure a smooth return process, please follow these steps:
- Complete the Return Form to obtain a Return Number.
- Make sure the item is returned in its original condition, including all tags and packaging. Returns not meeting this condition cannot be accepted.
- Ship your return using a shipping service of your choice and at your own expense.
Please note that all returns must be shipped from the same country where the purchase was made.
Once we receive your package at our warehouse, please allow 3 to 7 business days for processing. If your return does not meet our conditions, the package will be sent back to you. After acceptance, your refund will be issued and a confirmation email sent.
Refunds
Returns are generally accepted within 3 business days of arrival at our warehouse, though it may take up to 7 business days during peak periods.
Once your return is accepted, we will initiate your refund and send a confirmation email.
Refund processing times vary by payment method:
- Credit Card: Refunds are processed by our bank within 7 business days of confirmation. Actual posting times depend on your card issuer.
If you have any questions about your return or refund status, please feel free to contact our customer service team.