Hoclin LLC, with registered office in Milan (Italy), together with its subsidiaries and affiliates (hereinafter collectively referred to as the “Hoclin Group” or “we”, “our”, or “us”), is committed to protecting the confidentiality, integrity, and security of your personal information (“Personal Data”) that you may share with us.
This Privacy Policy describes how Hoclin LLC and/or the Hoclin Group entity in your jurisdiction collects, uses, and discloses your Personal Data which may be collected through this website, mobile applications, cloud-based services, controlled widgets embedded in communication platforms and/or in our stores, by phone, email, incoming text messages, and other locations, each with a link or a reference to this policy.
You can find the Hoclin Group entity operating in your jurisdiction here.
1. Type and Source of Data
Personal Data voluntarily provided by you
Hoclin collects and processes the Personal Data you directly and voluntarily provide through our website, by phone, email, incoming text messages, or at a Hoclin Group store when you:
- (i) purchase products or place orders online, remotely, or in-store;
- (ii) use functionalities such as subscribing to newsletters, contacting customer service, booking appointments, or interacting via social media;
- (iii) register for an account or customer loyalty program to receive personalized services and benefits;
- (iv) interact with our customer service or sales teams;
- (v) use our other services.
The Personal Data you provide may include your name, contact details, billing and delivery addresses, payment information, purchase history, and any other information you decide to share during our interactions.
When registering via social login features, we may access certain personal information from your social media account in accordance with the privacy settings of the social platform.
Browsing Data
Our website’s IT systems may automatically collect technical data such as IP addresses, browser types, visit times, and pages viewed to monitor the website’s correct operation and obtain anonymous usage statistics.
Cookies
Our website uses cookies and similar technologies, including third-party cookies, to ensure efficient functioning, improve services, conduct statistical analysis, and deliver advertising aligned with your preferences. Please see our Cookie Policy for more information.
Data Combinations
We may combine your voluntarily provided data with passively collected data to improve services, customize experiences, and analyze trends.
Personal Data of Minors
You must be at least 16 years old (or the legal age in your jurisdiction) to provide Personal Data. Hoclin complies with applicable laws protecting minors’ data and will delete any data collected without parental consent.
2. Purpose and Legal Bases for Processing
We process your Personal Data for purposes including, but not limited to:
- (a) Providing products, services, information, and managing customer relationships;
- (b) Processing and managing orders, payments, deliveries, returns, and fraud prevention;
- (c) Providing post-sale services such as warranties and repairs;
- (d) Sending newsletters and marketing communications if you consent;
- (e) Managing customer accounts for personalized services and benefits;
- (f) Performing market research, surveys, and statistics;
- (g) Marketing via electronic communications, including social media and messaging platforms.
We process your data based on applicable laws, including:
- Contractual necessity (e.g., to fulfill your orders);
- Your consent (e.g., marketing communications);
- Legitimate interests (e.g., fraud prevention);
- Legal obligations;
- Protection of legal rights or security purposes.
3. Nature of Provision
Providing Personal Data is generally optional but necessary to use certain services, make purchases, or register for accounts. Failure to provide required data may prevent us from fulfilling your requests. You may withdraw consent or update preferences at any time via email or provided unsubscribe links.
4. Processing Methods
Your Personal Data will be processed electronically or manually with appropriate security measures to prevent unauthorized access, alteration, or disclosure. Only authorized Hoclin personnel will handle your data.
5. Data Transfers and Disclosure
Your Personal Data may be shared with:
- Related companies within the Hoclin Group;
- Service providers for website hosting, payment processing, shipping, IT maintenance, and marketing;
- Authorities or third parties as required by law or to protect our rights and safety.
All third parties are contractually bound to protect your data and use it only for specified purposes. International data transfers will comply with applicable laws and safeguards.
6. Data Retention
We retain your Personal Data only as long as necessary for the purposes described or as required by law. For registered customers, data related to accounts and purchases will typically be retained for up to 7 years from last interaction or purchase.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access, correct, or delete your Personal Data;
- Limit or object to processing;
- Request data portability;
- Withdraw consent at any time without affecting prior lawful processing;
- Lodge a complaint with a supervisory authority.
8. Data Controller and Contacts
Data Controller:
Hoclin LLC
Via Vittorio Emanuele II, 150, Milan, Italy
For inquiries or to exercise your rights, contact:
Email: contact@hoclin.com
Hoclin reserves the right to update this Privacy Policy. The version published on our website is the current one.