Privacy Policy

Last Updated: April 15, 2026

1. Who We Are

Hoclin is a brand owned and operated by KBH Ventures LLC (referred to as “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store or make a purchase.

• Entity Name: KBH Ventures LLC
• Legal Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA (Legal correspondence only. DO NOT send product returns here.)
• Customer Support Email: support@hoclin.com

2. Information We Collect

We apply the principle of data minimization, collecting only what is necessary to process your order and improve your shopping experience.

2.1 Order Information

When you make a purchase, we collect:

• Name, email address, shipping address, and phone number.
• Order details (products purchased, quantity, price).
• Payment information – handled securely by Stripe. We do not store full credit card numbers.
• Note: We do not offer user accounts. All purchases are processed as guest checkout.

2.2 Automatically Collected Information (Cookies & Pixels)

When you visit our site, we automatically collect:

• Device and browser information (IP address, browser type, time zone).
• Browsing behavior (pages viewed, products clicked, referral source).
• Tracking technologies – we use cookies and pixels (including Meta and TikTok pixels) to analyze traffic and measure ad performance.

3. How We Use Your Information

We use your personal information for the following purposes:

• To fulfill orders: Process payments and arrange shipping.
• To share shipping details with our global fulfillment partners: Your name and address are shared with suppliers and logistics partners who ship products directly to you.
• To communicate with you: Respond to customer service requests and send order updates.
• To prevent fraud: Screen orders for potential risk using automated tools like Stripe Radar.
• For marketing: Show you personalized ads on platforms like Facebook and Google.

4. Sharing Your Information

We do not sell your personal information. We share your data with trusted third parties only as necessary:

• Fulfillment Partners: Shipping address and order details are shared with our fulfillment network to ensure delivery.
• Payment Processors: Stripe processes all payments securely. View Stripe’s privacy policy.
• Marketing Providers: We share anonymized data with Meta, TikTok, and Google to measure ad performance.

5. International Data Transfers

Your information may be processed in countries where our fulfillment centers or servers are located (including the US, China, and other countries). We ensure appropriate safeguards, such as SSL/TLS encryption, are in place during these transfers.

6. Data Security & Retention

• Security: We use SSL/TLS encryption. While we strive for 100% security, no internet transmission is absolutely secure.
• Retention: We retain order information for as long as necessary for tax and legal obligations (typically up to 7 years).

7. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access, Correct, or Delete your personal data.
• Opt-Out of targeted advertising.
• Data Portability (receive your data in a machine-readable format).

To exercise these rights, contact us at support@hoclin.com. We respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies for:

• Essential functions: Cart and checkout.
• Analytics: Understanding visitor interactions (Google Analytics).
• Advertising: Delivering relevant ads on third-party platforms.

You can manage cookies through your browser settings or via the Digital Advertising Alliance portal.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates the latest revision.

11. Contact Us & Returns Information

For any questions regarding your data:

• Email: support@hoclin.com
• Legal Address: KBH Ventures LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA

Important for Returns: Please use the Return Form below to initiate your request. Any items sent to our Wyoming address without official authorization through our forms will not be refunded.